Shipping policy

Shipping Policy

Shipping Locations

We currently ship only within the United States. We do not offer international shipping at this time.

Processing Time

All orders are processed within 1–3 business days (excluding weekends and holidays) after receiving your order.
You will receive a confirmation email once your order has shipped.

Please note that processing times may be extended during periods of high order volume or due to unforeseen circumstances.

Shipping Method & Carriers

Orders are shipped using Shopify’s integrated shipping services, which may include USPS, UPS, FedEx or other domestic carriers depending on your location and the shipping option selected at checkout.

Shipping rates and estimated delivery times are calculated and displayed at checkout.

Estimated Delivery Time

Estimated delivery times vary based on your location and the shipping method selected, but typically range from 3–7 business days after shipment.

Delivery times are estimates and not guaranteed.

Shipping Delays

We are not responsible for shipping delays caused by:

  • Carrier delays

  • Weather conditions

  • Incorrect or incomplete shipping addresses

  • Holidays or peak shipping periods

Once an order has been handed off to the carrier, delivery timing is outside of our control.

Address Accuracy

Please ensure that your shipping address is correct and complete at checkout.
We are not responsible for orders delivered to an incorrect address provided by the customer.

If an order is returned due to an incorrect or undeliverable address, reshipping costs may apply.

Lost or Stolen Packages

We are not responsible for packages marked as delivered by the carrier but lost or stolen after delivery.
If you experience an issue, please contact the shipping carrier directly to file a claim.

Order Tracking

Once your order ships, a tracking number will be provided via email so you can monitor its progress.

Questions

If you have any questions about shipping, please contact us at axiosdesigns@proton.me.